SERVICES

We have extensive experience in all kinds of domestic and international operations

01

SEAFREIGHT

Learn more about our experience in a full range of seafreight operations

02

AIRFREIGHT

We provide outstanding service
with an extensive network
specialised in airfreight

03

CONSULTING AND
ADVISORY SERVICES

We provide consulting and advisory
support through all stages
of the service

04

LOGISTICS AND
WAREHOUSING

Comprehensive logistics
and warehousing services
of outstanding quality

OUR MODEL
FOR EXCELLENCE

The key ingredients to ensure service excellence,
helping to enhance your product

BESPOKE SERVICE

We have highly qualified specialists to provide support at all business levels, including in management, sales and our operations departments (seafreight, airfreight, projects and cabotage (Canary Islands)). We are thus able to offer clients comprehensive consultancy from the outset, both for import and export operations, as well as what we term multimodal transport (using various modes of transport from departure from the warehouse of origin through to final delivery). The process includes the full range of transport modes (at collection, overland, airfreight and/or seafreight, rail, etc.).

Once our departments establish with the client the full documentation required to process their collection (commercial invoice, packing list, whether the shipment comes with a letter of credit, whether a certificate of origin is needed, what items need to appear on commercial invoices for the customs department to issue EUR1 certificates, and so on), we are ready to move onto the next step.

IMMEDIACY

The exporter or importer will need to confirm with and instruct the operating department regarding the kind of service most suitable for the client: airfreight, seafreight or overland. The Sales Department will have already provided a written proposal to address the client’s requirements based on their service needs.

The Operations Department will ask the client for a date and time when the merchandise can be collected, together with information on the shipment (quantity of packages, gross weight and sizes of the same), to ensure that we send out the ideal truck to make the collection. Identifying the client’s Incoterms is also key, in order to provide consultancy on what kinds of expenses they will face. The client will also want to know if the merchandise needs to be insured, or whether this should be covered by their client at the point of destination or point of origin.

DILIGENCE

It is critical that both the exporter and the Operations Department are fully informed of any incidents at all times. Such contingencies could be on the side of the exporter/importer, such as the merchandise not being ready due to force majeure production delays; or on our side, for example the truck sent to collect the cargo encountering a problem and the pick up being delayed. A fluid exchange of information is vital to ensure that no link in the transport chain fails.

LEADERSHIP IN SERVICE

The sales policy set out by management is to offer transport services to our clients via shipping firms, carriers and airlines that are not only proven providers of quality transport services, but are also financially solvent (Hanjin affair).

We also provide consultancy on service quality, covering aspects such as documentation, letters of credit and hazardous merchandise (identifying the best approach in terms of documentation and transport).

CUSTOMER ORIENTATION

At Forwarding Condal SA, our clients’ requirements are at the heart of what we do. We take information regarding the what, how and when of their shipping needs, as well as the destination and origin, to subsequently design bespoke services, tailored specifically to their needs. This helps to save on unnecessary costs, while providing outstanding advisory services for their transport operations.

INNOVATION

At Forwarding Condal S.A. we stay in touch with all the latest developments, whether it be new legislation affecting the various modes of transport, digitalisation, or innovation in emerging IT systems. We put new technology at the service of our clients, as set out in our Newsletter.